Our Policies

Warranty

5 YEAR WARRANTY

All Fluxwood Products come with a 5 Year Manufacturers Warranty. Our 5 year warranty is important to us and should give you piece of mind when considering a Fluxwood product.

WARRANTY TERMS AND CONDITIONS

Fluxwood Lighting P/L guarantees their products for a period of 5 Years from the manufacturing date to be free from manufacturing defects. Fluxwood Lighting guarantees their product to be supplied fit for the purpose and as ordered, and used considerately thereafter. This guarantee does not cover misuse or damage due to environmental factors such as exposure to extreme conditions, prolonged exposure to direct sunlight, scratches, burns, or inappropriate use of cleaning products or damage to 3rd party property. This guarantee does not cover damage by freight. This guarantee does not cover normal wear and tear and in the case of faulty components, and does not cover labour for onsite fitting. Fluxwood Lighting reserves the right to determine manufacturing faults and repair any product covered by this guarantee.

Fluxwood Lighting products are made from natural solid timber, appropriate care must be taken. As solid timber is a natural product, this guarantee does not cover minor movement of timber panels or pieces over time. Defect claims must be submitted via email accompanied by photo documentation. Fluxwood reserves the right to subject the claim to an inspection. If the product is confirmed defective, Fluxwood Lighting will send a replacement. The cost of shipping will be absorbed by Fluxwood Lighting.

CLEANING AND MAINTENANCE

To clean the timber components, dust using a clean, soft cloth. To clean spills, dampen the cloth with water. Avoid the use of chemicals, detergents and glass cleaners. Never attempt to make repairs to any finished surface or electrical components without the advice and the assistance of a professional. Contact us if you have any concerns or believe your product requires cleaning beyond the above steps.

DAMAGES

After opening the delivery, should the pendant be damaged, take photos of the pendant and report the issue by sending an email to sales@fluxwoodlighting.com within 7 days after receiving your package. If the product is confirmed defective, Fluxwood will send you a replacement and reclaim the defective pendant (which must be un-assembled and in its original packaging) at our cost. Once goods have been delivered, Fluxwood is not responsible for any defect or damage which may be caused by:

  • Failing to properly maintain or store any goods before installation
  • Improper installation or assembly
  • Failing to follow any instructions or guidelines provided by Fluxwood
COPYRIGHT

All rights, including images and copy, are owned by Fluxwood Lighting Pty. Ltd.

PRIVACY

We are committed to protecting and respecting the privacy of our customers and web site visitors.
For that reason we have taken, and will continue to take, measures that protect the personal information of our visitors.

TERMS & CONDITIONS

Fluxwood reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes before engaging in any operations on our website.

Returns

RETURNS & REFUNDS

DO YOU ACCEPT REFUNDS?

Please consider your purchase carefully. We work hard to design and craft a high quality product. If you are not happy with the fitting that you have received, please contact us and discuss the issue directly. We will do our best to resolve any issues and work with you to find a solution.

Deposits paid at the time of your order are non-refundable and we don’t accept returns for a change of mind. If you believe there is a fault with your product please email us with a detailed description and images to support your claim.

TIMBER VARIATIONS

As timber is a natural material with many variations within the same species, we cannot guarantee a particular colour, grain or appearance. The images on our website are indicative of the timber species described, and you may not receive this exact grain pattern or colour. If you are after a specific colour variation (eg. light or dark) please let us know when ordering and we will do our best to find you the perfect piece of timber to craft your light.

We understand choosing the materials and colour schemes for your space can be a big choice. We offer samples of each timber species, please contact us to request a sample.

LIGHTING QUALITY

Before you order, please be aware of the technical lighting specifications of the particular fitting you are purchasing. We are not responsible if the light does not perform as you imagined, and cannot offer a refund for this reason. All the technical specifications for each pendant are available on our datasheets including wattage and lumen output. We are not interior designers, architects or builders, and we cannot guarantee a particular fitting will fulfill your lighting needs. We recommend consulting a lighting designer who will provide you with the best advice on your space.

Delivery

Delivery Options

FREE AUSTRALIAN DELIVERY

Pricing includes delivery Australia wide. All Fluxwood Products are made at and dispatched from our Workshop in Currumbin, QLD.
We freight with TNT, Toll or Startrack depending on your location and package size. A tracking number will be provided upon dispatch.

MISSED DELIVERIES AND RE-BOOKING.

If you are not home to receive a delivery a card will be left with details to organise an alternative delivery day with our delivery partner or get in touch and we can organise a re-delivery for you.

DAMAGED IN TRANSIT

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We will arrange for the damaged item to be returned to us and offer a replacement piece within a reasonable time frame.

INTERNATIONAL DELIVERY

We ship worldwide.
For international deliveries please contact us for a freight quote.

LEAD TIMES

The standard lead time for a made-to-order pendant is 6-10 weeks, excluding delivery times. Please allow 1-2 weeks for freight time.

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