Black and white image of timber crafter at the workshop

5 Year Warranty

All Fluxwood Products come with a 5 Year Manufacturers Warranty. Our 100% satisfaction guarantee and 5 year warranty are important to us and should give you piece of mind when considering a Fluxwood product.
Warranty Terms and Conditions
Fluxwood Lighting P/L guarantees their products for a period of 5 Years from the manufacturing date to be free from manufacturing defects. Fluxwood Lighting P/L guarantee their product to be supplied fit for the purpose and offered or as quoted and confirmed, and used considerately thereafter. This guarantee does not cover misuse or damage due to environmental factors such as exposure to extreme conditions, prolonged exposure to direct sunlight, scratches, burns, or inappropriate use of cleaning products or damage to 3rd party property. This guarantee does not cover damage by freight. This guarantee does not cover normal wear and tear and in the case of faulty components, does not cover labour for onsite fitting. Fluxwood Lighting P/L reserves the right to determine manufacturing faults and repair any product covered by this guarantee. As our products are made from Natural Solid Timber, appropriate care must be taken. As solid timber is a natural product, this guarantee does not cover minor movement of timber panels or pieces over time. Defect claims must be brought to our attention via email accompanied by photo documentation. Fluxwood reserves the right to subject the claim to an inspection. If the product is confirmed defective, we will send a replacement. The cost of shipping will be absorbed by Fluxwood Lighting.
Cleaning and Maintenance
To clean the timber components, dust using a clean, soft cloth. To clean spills or stains, dampen the cloth with water. Avoid the use of chemicals, detergents and glass cleaners. Never attempt to make repairs to any finished surface or electrician components without the advice and the assistance of a professional. Contact us if you believe your product requires cleaning beyond the above steps.
Damages
After opening the delivery, should the pendant be damaged, take photos of the pendant and report the issue by sending an email to info@fluxwoodlighting.com within 7 days after receiving your package. If the product is confirmed defective, we will send you a replacement and reclaim the defective lamp (which must be un-assembled and in its original packaging) at our cost. Once goods have been delivered, Fluxwood is not responsible for any defect or damage which may be caused by:
– Failing to properly maintain or store any goods before installation
– Improper installation or assembly
– Failing to follow any instructions or guidelines provided by Fluxwood
Copyright
All rights, including images and copy, are owned by Fluxwood Lighting Pty. Ltd.
Privacy
We are committed to protecting and respecting the privacy of our customers and web site visitors. For that reason we have taken, and will continue to take, measures that protect the personal information of our visitors.
Terms & Conditions
Fluxwood reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes before engaging in any operations on our website.
Call Now Button