We work hard to design and craft a high quality product. If you are not happy with the fitting that you have received, please contact us and discuss the issue directly. We will do our best to make you happy and depending on the concern we will find a solution.
As timber is a natural material with many variations within the same species, we cannot guarantee a particular colour, grain or appearance. The images on our website are indicative of the timber species described, and you may not receive this exact grain pattern or colour. If you are after a specific colour variation (eg. light or dark) please let us know when ordering and we will do our best to find you the perfect piece of timber to craft your light.
If you recieve your pendant but are not happy with the timber appearance, we can arrange for an exchange for another pendant. We will cover the freight costs for the exchange. Please be aware that If you ordered a custom piece, we will have to make a new pendant again from the beginning, which will likely take our standard lead time of 6-10 weeks. The best thing to do is contact us for a timber sample. We are happy to post you a physical sample of the particular species you are interested in.
Before you order, please be aware of the technical lighting specifications of the particular fitting you are purchasing. We are not responsible if the light does not perform as you imagined, and cannot offer a refund for this reason. We provide all the technical specifications on our website and datasheets including wattage and lumen output. We are not interior designers, architects or builders, and we cannot guarantee a particular fitting will fulfill your lighting needs, as we don’t have the details of your full interior lighting plan. We recommend consulting a lighting designer who will provide you with the best advice on your space.