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FAQ’S

How Do I Place an Order?
Online:
Browse our lighting collection here. On the product page, select the specifications you prefer and click Add to Cart. Click on View Cart you will be transferred to the checkout page. Purchases through our website will require full payment via a secure credit card payment. If you prefer to pay via direct debit please call us on 0449 760 850 or e-mail us at sales@fluxwoodlighting.com and we will get back in touch with you to assist.
Over the phone or email:
If you prefer to pay via bank transfer please call us on 0449 760 850 or e-mail us at sales@fluxwoodlighting.com and we will get back in touch with you to assist.
Can I place an order with a deposit?
Yes! We can accept a 30% deposit to confirm an order. The balance payment will need to be paid before your pendant is dispatched. If you would like to order with a deposit – please
e-mail us at sales@fluxwoodlighting.com and we will go through your order details with you. We will then email you an order confirmation and invoice and you can pay via direct debit. We don't currently have the facilities to process payments over the phone. 
How Much Does Shipping Cost?

We offer free freight Australia-wide for all single pendant orders.
Please contact us for a freight quote if you are ordering more than one pendant.
For international shipping please contact us for a freight quote before ordering.

Where Do You Ship To?

We ship Worldwide. If you are concerned about delivery to your
location or would like more information before making your purchase, please give us a calle-mail us or get in touch online with your questions. We are always happy to help with your shipping enquiries.

For international shipping please contact us for a freight quote.

How Will My Order Be Delivered?


We ship via TNT through their express parcel service.
You will receive tracking details

once your pendant has been dispatched. The carrier will have your contact details and phone number to update you directly. If you have any concerns about your delivery please give us a call or e-mail us and we will assist with tracking your delivery.
Our linear pendants are packaged in custom cardboard boxes and we use Eco Bubble Wrap, which is bio-degradable in regular landfill within 5 years.
 What Kind of Warranty is Fluxwood Lighting products Covered By?
All of our products are covered by a 5 year manufacturers warranty. Please visit our Warranty, Terms and Conditions page. 
What Is Are Your Returns and Exchange Policies?

Please visit our Delivery, Returns and Exchange page. Click here.
Can I Only Buy Through the Website?
No, not at all. You can buy from us directly by making an appointment at our Currumbin workshop. Our bespoke lighting products are also available from a network of stockists,
including retailers and distributors in Sydney, Melbourne, South Australia, Canberra and Perth, as well as international distributors.
Please see our stockists page to find your nearest retailer or distributor and feel free to call us on 0449 760 850 or e-mail us at info@fluxwoodlighting.com if you need more help finding where to see or buy a Fluxwood pendant.
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